crazywin Privacy Policy

1. Information We Collect

When you register an account on crazywin, we collect personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect your deposit and withdrawal transaction records, betting history, and device or browser information when you access the platform. If you contact our support team, we may retain records of that correspondence as well. All information collected is used solely for the purposes described in this policy and is not shared with third parties for marketing or advertising.

2. How We Use Your Information

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with our Know Your Customer obligations, and provide customer support when needed. We also use your data to detect and prevent fraudulent activity, ensure compliance with applicable Philippine laws and regulations, and improve the overall performance and security of the platform. Aggregated and anonymised data may be used internally to analyse platform usage trends and improve the user experience. We will never use your personal information to send unsolicited marketing communications without your explicit consent. You may update your communication preferences at any time by contacting our support team.

3. Data Sharing and Disclosure

crazywin does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform — including payment processors, identity verification providers, and fraud prevention services — but only to the extent necessary for those services to function. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies if required to do so by law or in response to a valid legal request. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by law.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable financial regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any retention requirements that apply. Data that is no longer required for any lawful purpose will be securely deleted or anonymised. You may submit a data deletion request by contacting our support team with your registered account details.

5. Cookies and Tracking

The crazywin platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve site performance. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand how users navigate the site so we can make improvements, but these are only activated with your consent. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.

6. Your Rights

As a user based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no lawful reason for us to continue holding it. You also have the right to object to certain types of data processing and to request that we restrict how your data is used while a complaint or query is being resolved. To exercise any of these rights, please contact our support team using the details provided on this site. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. We will never penalise you for exercising your data rights.

7. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your personal information. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your crazywin account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify you promptly in the event of a data breach that affects your personal information, in accordance with applicable Philippine data protection regulations.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of the crazywin platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team.